Privacy Policy for the Main Website

Main website: lanaco.com

LANACO delivers a comprehensive range of ICT services, from system integration and data center infrastructure to software development, training, cloud services, and the implementation of complex IT projects of national importance, aligned with strategic priorities and the demands of the international market.

This page is used to inform visitors about our policies regarding the collection, use, and disclosure of personal data if anyone decides to use our Services.

If you choose to use our Services, you agree to the collection and use of information in accordance with this policy. The personal data we collect is used to provide and improve our services. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which can be accessed in connection with our products, solutions, and services, unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience, while using our services, we may require you to provide us with certain personally identifiable information. The information we request will be retained and used as described in this Privacy Policy.

Visiting any of our websites, registering for one of our events, working with us, subscribing to our services, using our mobile application, contacting us by phone or in person, reaching out via letter, email, or social media message, participating in a survey, competition, or prize draw, using on-premise software or cloud services, or interacting with us in any other way may enable us to collect and process your personal data. We are strongly committed to protecting the privacy of all data collected in this way and to complying with applicable laws at all times.

We also use Google Analytics to gain insights and improve the functionality of our website. Google Analytics is a web analytics service. Web analytics involves the collection, gathering, and analysis of data about the behavior of website visitors.

Log Data

We would like to inform you that whenever you use our services, we may collect certain data and information. This log data may include information such as your device’s Internet Protocol (“IP”) address, device name, operating system version, application configuration when using our service, the time and date of your use of the service, and other statistics.

Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. They are sent to your browser from the websites you visit and are stored in your device’s internal memory.

Some of our services do not explicitly use these cookies. However, applications may use third-party code and libraries that use cookies to collect information and improve their services. You have the option to accept or refuse these cookies and to know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some parts of this service.

Cookies may collect the following data:

• date and time;
• IP address;
• domain name;
• type of browser and operating system used (if permitted by the browser);
• referring page URL (if permitted by the browser);
• requested object;
• request completion status;
• geographic location; or
• language preferences.

Service Providers

We may employ third-party companies and individuals for the following reasons:

• to facilitate our services;
• to provide the services on our behalf;
• to perform service-related tasks; or
• to assist us in analyzing how our services are used.

We want to inform users of these services that such third parties may have access to their personal data. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Purpose of Data Processing

We use your personal data for the following purposes:

• We collect, store, use, and process your data to provide our services, identify you during login, provide customer support, and manage and maintain the services

• We use your contact information to remind you of subscription expirations, respond to your comments, questions, and requests, provide customer support, and send technical notices, updates, security alerts, and administrative messages.
• We use your contact information and information about how you use our services to send promotional content that may be of interest to you, including emails and displaying LANACO ads on third-party websites and applications
• To create non-identifiable data that we may use independently or in combination with data obtained from other sources to optimize existing products and services or develop new ones.
• To verify account activity and monitor for suspicious activity or fraud

Your Rights Regarding Our Collection of Your Data:

You have certain choices regarding your information. These include:

• The right to access your personal data
• The right to correct your personal data if it is inaccurate or incomplete
• The right to erase your personal data (“right to be forgotten”) where certain conditions apply
• The right to restrict or suspend the processing of your personal data
• The right to lodge a complaint with a supervisory authority

Security

We maintain administrative, technical, and physical safeguards designed to protect your personal data against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use.

We value your trust in providing your personal data and strive to use commercially acceptable means to protect it. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Legal Basis for Processing Personal Data

We process your personal data on the following legal bases:

• performance of a contract with you in accordance with Article 6 (1)(b) GDPR, for example when you have a business relationship with us or when you register to attend or participate in an event;
• our legitimate interest in accordance with Article 6 (1)(f), for example improving our website and keeping you informed about our business activities and events;
• your consent in accordance with Article 6 (1)(a) GDPR, for example when you accept the use of cookies on the website;
• to comply with a legal obligation to which we are subject in accordance with Article 6 (1)(c);

We primarily process data in accordance with the Personal Data Protection Law (“Official Gazette of BiH” 49/06, 76/11, and 89/11) and all other applicable regulations governing this area in Bosnia and Herzegovina and the Republic of Srpska.

Consent of the data subject, within the meaning of the Personal Data Protection Law (“Official Gazette of Bosnia and Herzegovina”, No. 49/2006, 76/2011, and 89/2011 – correction), means any freely given, specific, and informed indication of the data subject’s wishes by which they signify agreement to the processing of their personal data.

By accepting cookies on the website, the data subject also accepts the LANACO Privacy Policy and consents to the processing of their personal data in accordance with Article 5 of the Personal Data Protection Law (“Official Gazette of Bosnia and Herzegovina”, No. 49/2006, 76/2011, and 89/2011 – correction) and in accordance with Article 6 (1)(a) of the General Data Protection Regulation (EU) 2016/679 (GDPR).

We process the data of individuals residing or staying in the Republic of Serbia in accordance with the Personal Data Protection Law (“Official Gazette of RS”, No. 87/2018).

Links to Other Websites

Our Services may contain links to other websites. If you click on a third-party link, you will be redirected to that website. Please note that these external websites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

Children’s Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we discover that a child under 13 has provided us with personal data, we immediately delete it from our servers. If you are a parent or guardian and are aware that your child has provided us with personal data, please contact us so that we can take the necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Therefore, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.

This policy is effective as of 01/05/2023.

Contact Us

If you have any questions or suggestions regarding our Privacy Policy, please do not hesitate to contact us:

LANACO Ltd. Banja Luka

Veljka Mlađenovića bb

78000 Banja Luka

Tel: +387 51 335 500

Email: qms@lanaco.com

Data subjects residing or staying in the Republic of Serbia may contact the Representative appointed by LANACO in accordance with Article 44 of the Personal Data Protection Law (“Official Gazette of RS”, No. 87/2018).

Representative business name: “Itineris informacione tehnologije” Ltd. Belgrade

Email: predstavnik@itineris.rs

Address: 11000 Belgrade, Sazonova No. 3

The Representative is authorized to represent LANACO in relation to obligations prescribed by the Personal Data Protection Law of the Republic of Serbia.

Director of LANACO Ltd.

Nebojša Ninić, BSc EE

Banja Luka, Bosnia and Herzegovina