Privacy Policy

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Privacy Policy

This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Services.

If you choose to use our Services, then you agree to the collection and use of information according to this policy. The Personal Information that we collect is used for providing and improving our Services. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible related to our products, solutions, and services unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience, we may require you to provide us with certain personally identifiable information while using our Services. The information that we request will be retained by us and used as described in this privacy policy.

By visiting one of our websites, registering for one of our events, cooperating with us, subscribing to our services, use our mobile application, use On-premises software or Cloud services, or otherwise interacting with us we may collect and process personal data about you. We are strongly committed to protect and keep private any information so collected and to always comply with applicable legislation.

Also, we use Google Analytics to gain insights and improve the functionality of our website.

Google Analytics is a web analytics service. Web analysis is the gathering, collection, and analysis of data about the behavior of visitors to websites.

Log Data

We want to inform you that in case of using our Services, some data and information can be collected. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.

Some of our Services do not use these “cookies” explicitly. However, the applications can use third-party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

The following data can be collected by cookies:

date and time;
IP address;
domain name;
type of browser and operating system used (if provided by the browser);
URL of the referring page (if provided by the browser);
object requested;
completion status of the request;
geographic location; or
language preferences.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

To facilitate our Services;
To provide the Services on our behalf;
To perform Services-related services; or
To assist us in analyzing how our Services are used.

We want to inform users of these Services that these third parties have access to their Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We maintain administrative, technical, and physical safeguards designed to protect the personal data you provide against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use.

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Legal basis for the processing of personal data

We will process your personal data on the following legal bases:

the performance of a contract with you in compliance with Article 6(1)(b) GDPR, for example where you have a business relationship with us, or where you have registered to attend or exhibit at an event;
our legitimate interest in compliance with Article 6(1)(f), for example, our desire to improve the website; to keep you up to date on our business activities and events;
your consent in compliance with Article 6(1)(a) GDPR, for example when you accept the use of cookies on the website;
to comply with a legal obligation to which we are subject in compliance with Article 6(1)(c)

We process data primarily in accordance with the Law on Personal Data Protection (“Official Gazette of BiH” 49/06, 76/11, and 89/11) and all other regulations governing this matter in Bosnia and Herzegovina and the Republic of Srpska.

The consent of the data subject in terms of the Law on Personal Data Protection (“Official Gazette of Bosnia and Herzegovina”, No. 49/2006, 76/2011, and 89/2011 – correction) implies any specific and conscious indication of the data subject desire given by the free will by which the data subject gives his consent for processing his personal data.

By accepting cookies on the website, the data subject also accepts the LANACO Privacy Policy, and gives his consent for his personal data to be processed in terms of Article 5 of the Law on Personal Data Protection (“Official Gazette of Bosnia and Herzegovina”, No. 49/2006, 76 / 2011 and 89/2011 – correction) and as in accordance with Article 6 (1) (a) of the General Data Protection Regulation (EU) 2016/679 (GDPR).

Links to Other Sites

Our Services may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under the age of 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so we can take the necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.

This policy is effective as of 2021-07-14.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at servicedesk@lanaco.com.

March 13th, 2020,

To our valued business partners and users of products and services,

The LANACO company closely monitors and responds to the COVID-19 (Coronavirus) pandemic in our country, countries in the region and around the world. Our main priorities are the customer satisfaction and support to our customers and business partners as well as the health and well-being for all people.

We bring together our resources and technology in order to help people affected by this difficult situation. Considering that the COVID-19 is also present in Bosnia and Herzegovina and The Republic of Serbia, where our branch offices are located, we will continue to take precautions and actions in order to protect our employees, following all the protocols and instructions of our healthcare professionals and relevant federal and state agencies. We are in close contact with The Centers for Disease Control and Prevention as well as other healthcare organizations, and we have plans and procedures.

Your health and the health of our employees is our priority and we would like to inform you that all LANACO employees and our associates, who do not feel well, will stay at home and all business obligations will be completed electronically.

Our company has created guidance regarding COVID-19 for emergency departures which is already effective and valid for our employees.

Given estimates suggesting the situation caused by the virus will continue in coming weeks, for the safety of all of us, we have cancelled all LANACO public and promotional events in the country, as well as participating in other countries around the world until further notice.

Although we are confident in our ability to meet these challenges, we are now taking steps to ensure greater visibility and transparency regarding meeting our deadlines and delivering our products and services to end users. We will continue to carry out most of our business processes continually, and have also upgraded our remote access system. We emphasize that we have enough spare parts in stock for necessary interventions.

Please send your inquiries to: CustomerCare@lanaco.com

Thank you for your understanding and all activities you do during this difficult time.

We truly appreciate your understanding.

Yours faithfully,
LANACO

13.03.2020. godine,

Našim cijenjenim partnerima i korisnicima proizvoda i usluga,

LANACO pomno prati i reaguje na pandemiju Corona virusa COVID-19 u našoj zemlji, zemljama regiona i širom svijeta. Naši glavni prioriteti su zadovoljstvo i podrška naših kupaca i partnera, kao i zdravlje i dobrobit svih ljudi.

Mi okupljamo svoje resurse i tehnologiju kako bismo pomogli ljudima koji su pogođeni ovom teškom situacijom. S obzirom da je virus prisutan u Bosni i Hercegovini i Srbiji, gdje se nalaze naše kancelarije, mi ćemo i dalje nastaviti preduzimati mjere predostrožnosti i radnje kako bismo čuvali naše zaposlene, slijedeći protokole naših zdravstvenih stručnjaka i relevantne savezne i državne agencije. U bliskoj smo vezi s centrima za kontrolu i prevenciju bolesti, kao i drugim zdravstvenim organizacijama i imamo planove i postupke.

Vaše zdravlje i zdravlje naših zaposlenih je naš prioritet, te želimo da znate da će svi zaposleni LANACO-a i naši saradnici koji se ne osjećaju dobro ostati kod kuće, te će svoje poslovne obaveze završavati elektronskim putem.

Naša kompanija kreirala je smjernice u vezi sa COVID-19 za hitne odlaske koje su već na snazi i važi za naše zaposlene.

S obzirom na procjene koje ukazuju da će se situacija uzrokovana ovim virusom nastaviti i u narednim sedmicama, radi sigurnosti svih nas otkazali smo sve LANACO javne i promotivne događaje u zemlji, kao i učešće u drugim zemljama svijeta do daljnjeg.

Iako smo sigurni u našu sposobnost da odgovorimo na ove izazove, sada preduzimamo mjere kako bismo osigurali bolju vidljivost i transparentnost u pogledu ispunjavanja naših rokova, te isporuke naših proizvoda i usluga krajnjim korisnicima. Većinu naših poslovnih procesa ćemo nastaviti da izvršavamo u kontinuitetu, a osposobili smo i sistem za daljinske pristupe. Ističemo da na zalihama imamo dovoljno rezervnih dijelova za neophodne intervencije.

Sve Vaše upite možete poslati na: CustomerCare@lanaco.com

Hvala Vam na razumijevanju i na svim aktivnostima koje činite u ovom teškom vremenu.

Cijenimo Vaše razumijevanje.

Vaš,
LANACO